Need help? You've come to the right place.
Help for our prepayment customers.
Get help joining us.
Help managing your account.
See what support is available.
Help with your smart meter.
Electric vehicles (EV) and chargers.
Air source heat pumps.
Solar panels.
Some extra support.
Check out the various guides to help you with your bills, payments and meters.
Need some extra help?
If you're a vulnerable customer and want some extra support, we're here to help.
Price cap explained.
Understanding your energy prices can feel confusing. That’s why we’ve broken it down the energy price cap for you in this video. Plain and simple.
Direct Debits explained.
Need help managing your Direct Debit?
In this video our Energy Specialists explain the difference between ‘variable’ and ‘fixed’ Direct Debits and how they work throughout the year.
Energy efficiency advice for your home.
Ready to get energy smart? This video is full of useful tips for more efficient energy use in your home.
From smart meters to draft excluders, there are plenty of simple measures we can take to make the most of our home energy.
What is the energy price cap?
Who sets the price cap, when and how much? Read everything you need to know about the energy price cap in our blog.
How Direct Debits are calculated.
As an E.ON Next customer, you have lots of options on how to pay your energy bills. Direct Debit is a popular choice that could even save you money with lower energy bills.
What are standing charges?
There is a lot of confusion on what these standing charges are on an energy bill, and what they are used for, so we explain all in our blog.
Get help from Citizens Advice.
If you’re struggling to pay for your energy or need help with an energy problem contact:
Citizens Advice - if you live in England or Wales visit citizensadvice.org.uk/energy or call 0808 223 1133 (calls are free). For Relay UK call 18001 then 0808 223 1133 or 0808 223 1144 for Welsh speaking support.
Advice Direct Scotland - if you live in Scotland visit energyadvice.scot or call 0808 196 8660 (calls are free) or for British Sign Language visit contactscotland-bsl.org.
Citizens Advice and Advice Direct Scotland are the official sources of free and independent energy advice - they can refer you directly to the Extra Help Unit service if you need help with an energy complaint.
View the PDFs below to see their full consumer guidance information.