Joining us from npower.

npower contacted you with the news that they are now part of the E.ON group and all npower, npower select, Wigan Warriors Energy & Wasps Energy customers would be moved over to become customers of E.ON Next. It’ll take a while to move everyone over and we’ll let you know when it’s your turn and tell you when everything is complete. Your account transfer will take two to three weeks and we’re excited to welcome you aboard.

We’re a part of the E.ON group, so you’re safe in the knowledge that we have the backing of an established energy supplier and are committed to using more renewable energy sources.

We’ll take care of everything for you to make sure the changeover is as smooth as possible. We’ll let you know when your new E.ON Next account is all set up, as well as tell you how to set up a new password and log in to see your energy account.

No. Your energy supply won’t be affected during your move to us. So, sit back and relax.

If you’re on a fixed tariff there’s no change to your prices or tariff end date. Variable prices may change after the regular price cap review, as they do now.

This will remain the same. Your Direct Debit will be transferred over – you don’t need to do anything. Once you've moved over you'll see ‘E.ON Next’ along with your new E.ON Next account number as the payment reference on your bank statements. As always, your payments are protected by the Direct Debit guarantee. Please don't cancel your Direct Debit with your bank.

Don’t worry, your account balance will remain safe and secure. We’ll transfer this over to your E.ON Next account and you’ll see it on your first E.ON Next bill.

If your smart meter was sending readings automatically before, this will continue as normal once we’ve connected to it.

Your privacy is really important to us. We’ll ensure your data and personal information are protected and used correctly. We’ll stick to the rules set out by the General Data Protection Regulation (GDPR) and always ask your permission to talk to you about our new energy products.

We will always let you know on your bills if there’s a cheaper tariff for you and guide you what to do if you want to switch.

As your account is being moved over, it may not work. This is because the energy industry system can only handle one change at a time. However, if you still want to switch within 30 days of your account moving to us, we won’t charge you any exit fees. We’ll just be sad to see you go.

While your account is moving over to us, you’ll need to get in touch with your final meter reading and forwarding address. Once your account is live with us we will finalise this to show when you moved out of the property and produce your final bill.

If you applied for the 2020/2021 scheme, the discount (inclusive of VAT) will be applied to your electricity account by the end of March 2021.

If you're getting the Guarantee element of Pension Credit in July 2021, you automatically qualify for the Warm Home Discount as part of the Core Group and don't need to apply again.

If you're not in the Core Group, you may still qualify for the Broader Group Warm Home Discount from E.ON Next. You’ll be able to apply for the Broader Group Warm Home Discount for 2021/2022 via your online account when the scheme opens.

Both E.ON Next and npower offer services free to customers who may need extra support because of a disability or long-term illness, or if there are people of pensionable age or children in the household. We also recognise that you might need extra support because of life-changing events such as a relationship breakdown, losing a job, a bereavement, or if you're affected by a short-term illness.

If you’re already registered with npower for Priority Services, we’ll make sure you’re added to our register. If any of your circumstances have changed,  please get in touch by calling 0808 501 5200 or email hi@eonnext.com and we’ll get this updated for you and see if there is anything extra we can do to help. 

If you have solar panels or another type of microgeneration and you receive your FIT payments from npower, hold tight.  We’ll be in touch with you separately about this to let you know when things are changing.

All hands are on deck ready to help you with any queries now your transfer has started. We have lots of information in our FAQs, but if you have any more burning questions just email hi@eonnext.com or call 0808 501 5200.

Of course. We understand everyone has different email addresses for individual things. If you’re able to log in, you can easily change your email address in your online account. If you can’t log in, give us a call on 0808 501 5200.

 It usually takes two to three weeks to switch your account to us, we will keep you updated throughout to let you know what stage you’re at.

Once your account is set up with us, you won’t need the npower app anymore, so this can be deleted. Our website is really mobile friendly, super speedy and you’ll easily be able to find what you need. 

Don't worry if you can't see your Direct Debit details on your online account just yet - it can take a few weeks for this to be transferred from your old npower account to E.ON Next. Once the transfer process is complete, you'll be able to see your direct debit details on your online account.

E.ON Next will send your correspondence in large print or contracted (grade 2) braille. Customers who currently receive uncontracted (grade 1) braille communications will receive them from E.ON Next in contracted braille instead.

Once your account has been moved over to E.ON Next you'll be able to contact us by email or in writing, or call using the text relay service. For text relay, just dial 18001 in front of the phone number you wish to call, and it will automatically connect you to a relay assistant. There is also a text relay app available to download.

We know life can quickly change and no one wants to have an unexpected high bill, so by switching your billing to monthly it allows you to keep an eye on your account, helping to avoid the unexpected.

If you don't have a smart meter then we'll email you every month to remind you for a reading. Don't worry if you can't send us a reading now and then.

If you pay a fixed amount by Direct Debit we'll send you an estimated bill if we haven't received a meter reading for three months. But if you usually pay when you get your bill then we'll send you an estimated bill every month if we haven't received a meter reading from you.

This will remain the same. Your Direct Debit will be transferred over – you don’t need to do anything. Once you've moved over you'll see ‘E.ON Next’ along with your new E.ON Next account number as the payment reference on your bank statements. As always, your payments are protected by the Direct Debit guarantee. Please don't cancel your Direct Debit with your bank.