Residential Help & FAQs

Other FAQs.

Get help for our most frequently asked questions.

Here are our most asked questions.

Need a bit more help?

Check out the various guides we have to help solve your query.

Who is E.ON Next?

We’re a brand new part of the E.ON group, so you’re safe in the knowledge that we have the backing of an established energy supplier and are committed to using more renewable energy sources.

Get the latest energy tips and info.

Check out our energy blog to see what's going on in the world of energy, meeting our Energy Specialists and get tip top energy saving advice.

Need some extra help?

If you're a vulnerable customer and want some extra support, we're here to help.

Still need to get in touch with us?

We've got a number of ways you can get in touch with us through our community forum, social media pages or by phone and email.

Why not head over to our community forum?

Chat with other customers just like you to get some hot tips and the latest news.

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Contact us by social media.

You can contact us by email, Facebook or Twitter to get a response within hours, we're here to help you 8am - 10pm, 7 days a week. We’ve got all hands on deck and fingers on keyboards to answer questions or concerns as quickly as possible. We promise to reply as soon as we can. 

Contact us by phone.

If you prefer giving us a ring, know that our lines are open 9am - 5pm Monday to Friday.

Speech or hearing impaired customers can put 18001 in front of our phone number to use text relay at no extra cost. You can find out more on the Relay UK website.

Home related calls0808 501 5200
Business related calls0808 501 5699

We're always still here for you after 5pm or over the weekend if you have an emergency with your prepayment or credit meter. You can either call 0808 501 5088, or you can email us or get in touch on our Social Media channels.