Residential Help & FAQs
I’m managing someone’s account who has died, what information do I need to give you?
We know this is a difficult time, so we’ll do everything we can to make this as easy as possible for you.
Please get in touch and we’ll be here to help, we’ll just need:
Their full name and address
The date they passed away
Meter readings from as close to this date as possible - we understand this would have been the last of your concerns, it’s just to help make sure their final bill is accurate. So don’t stress if you can’t get them, we can use estimated readings if needs be.
The name and details of the person who’s looking after their affairs. If there’s a will, it will likely be the Executor of their estate. If there isn’t one it will be an administrator. If they didn’t leave a will and you’re unsure who the administrator is, don’t worry just give us any information you can - we’ll help you get this sorted.
I think I’ve received a scam email. What should I do?
Millions of people receive suspicious-looking emails everyday. They might be disguised to look familiar, but these phishing emails are used by criminals to try and steal your personal information.
Here are some top tips you can use to stay one step ahead, to have the peace of mind that your email is genuine:
Check the email address
We’ll always use an email address that ends in eonnext.com. If you can’t see this - it’s not from us
Is the greeting personal?
At E.ON Next we like to do things a little different, when we talk to our customers we want to make the experience personal to you - we will always refer to you by your name. Be wary of anything that opens with ‘Dear Sir/Madam’, ‘customer’ or something generic like your email address - this most likely won’t be us
.How’s the spelling?
Scam emails often have poor spelling, grammar or punctuation. We always make sure to check everything for mistakes before we send it.
Careful where you click
If a link looks not quite right - don’t click on it. Hover over it instead, and at the bottom you’ll see if the link is going to eonnext.com.
Don’t give your details
A phishing email might ask you for personal information like your bank details or your password. We’ll never ask you to share this information with us in email.
If you’re worried you’ve been sent a phishing email from someone pretending to be us, let us know straight away. You can email us at firstname.lastname@example.org and be sure to include a screenshot if you can .