We're here to help.
Our frequently asked questions.
How can I pay my bill?
Can I set up a Direct Debit?
Are there any late fees for missing a payment?
My circumstances have changed, how can you help?
Am I eligible for the Warm Home Discount scheme?
What are we doing for customers affected by Covid?
Can I pay my bills directly out of my benefits?
Do you offer prepayment?
Why are my payments being increased?
How do I get a paper copy of my bill?
Will I be charged an exit fee?
Can I change suppliers?
Why have you objected to me changing my supplier?
Am I on the best tariff?
My bills look higher than normal, what should I do?
Will not paying affect my credit rating?
Who are ReachOut and why have they contacted me?
Warm Home Discount
The Warm Home Discount scheme is here to give some help to those who are potentially struggling to pay their energy bills during the cold winter months. It's a one-off payment of £150.
E.ON Next Energy Fund
The E.ON Next Energy Fund can help you get your back on your feet financially with a grant towards your energy bills - or replace your old appliance with a new, energy efficient one.