Help with payments and reducing costs.
Take a look at the ways we can help, from finding financial assistance to working out what’s affordable for you. Any way we can help, we will.
Reduce your Direct Debit payments
You can reduce your Direct Debit payments by up to 10% online.
We want to make sure that we're not making things worse in the long run, which is why we've set a limit on how much you can lower your payments by online. If you need to make a bigger change or don't pay by Direct Debit, then we'll need some more information from you, and we explain this below.
We’ve partnered with Paylink, a company who specialises in helping customers to understand and take control of their finances. Simply set up an account and then follow the step-by-step process to create your personal budget.
Paylink will let us know when you’ve created your budget and we’ll use this information to help, and support you with an affordable payment plan tailored to your needs. We’ll also be able to let you know if you’re eligible for other financial support.
E.ON Next Energy Fund
The E.ON Next Energy Fund has been created to help our customers who are experiencing financial hardship and are struggling.
There are two ways this fund can help and support you:
To help with paying your gas and electricity bills through grants.
To replace appliances such as a cooker, fridge, fridge-freezer or washing machine if they are broken or in poor condition.
Green Homes Grant
The Green Homes Grant is a £2 billion scheme, launched by the government to help homeowners pay for energy saving improvements for their homes. The grant helps by installing measures such as wall insulation, solar panels and air source heat pumps.
Get budgeting advice and support.
There’s help in lots of different places - including these independent options, offering free advice and support.
Money health check
We’ve partnered with StepChange to offer free, personalised and impartial debt advice and support. This simple to use tool will provide financial support and guidance and help you understand what to do next.
Debt advice resources
There are also external debt advice resources for further support.
If you are also worried about how money can have an impact on your mental health. We advise you to talk to our charity partner, Mind.
Helping you with your energy.
In just a few quick questions, our Solution Finder will help you discover the right energy support and energy efficient solutions.
Only available to existing residential customers.
Our frequently asked questions.
How can I pay my bill?
There are many ways to pay your bill, you can:
Pay via the Post Office or a local PayPoint or Payzone with the barcode on your bill.
Pay us directly from your bank account. Our bank details: Account number: 70257647. Sort Code: 60 80 09. Your payment reference: Your E.ON Next account number,
You can also pay by cheque too. Make your cheque payable to E.ON Next and write your E.ON Next account number on the back then post it to E.ON Next, PO Box 10909, Nottingham, NG1 9NJ.
Set up a Direct Debit.
Can I set up a Direct Debit?
Absolutely. We love Direct Debits as it means that we can keep you up to date and be really transparent with how much you need to pay. Also, you're unlikely to miss your payments so you won't be charged any late payment fees. To do this, call us on 0808 501 5200.
Are there any late fees for missing a payment?
Yes, we sometimes charge late payment fees if you haven’t made a payment by the due date. We try and make this really clear on all of your statements, so there’s no confusion.
My circumstances have changed, how can you help?
The best way we can help is by talking to us. We’re here to help, and will do all we can to support you with your bills. There are lots of other companies that offer a wide range of support, not only to help with your energy bills, but all kinds of money worries. These include Step Change.
Am I eligible for the Warm Home Discount scheme?
The Warm Home Discount is there to help those who are struggling to keep up with their energy payments. Customers on the scheme will get a one-off payment of £150 (inclusive of VAT) credited to their electricity bill to help cover energy costs for the winter. It’s a scheme supported by the government and energy suppliers. Find out if you're eligible for the Warm Home Discount.
What are we doing for customers affected by Covid?
We’re here to help. If you have been financially impacted by the effects of Covid-19, please talk to us so we can offer you a financial solution. It can be difficult to pick up the phone, but once you’ve made the call we will do everything we can to help. You can also have a look on the government website.
Can I pay my bills directly out of my benefits?
Yes, we can set up payments to be taken from your benefits. We can take payment if you're in receipt of Employment Support Allowance, Income Support, Job Seekers Allowance, Pension Credit or Universal Credit.
It’s important to remember that we will only be able to set up this kind of arrangement if you’re behind on your payments. To set this up, please contact us on 0808 501 5200.
Do you offer prepayment?
Yes, we do offer prepayment meters. Prepayment meters can be a great way to keep finances in order and be able to budget for energy usage. If you’re struggling to keep up with your payments, speak to us on 0808 501 5200 and we will try to work out a solution for you.
Why are my payments being increased?
Sometimes the amount you pay needs to increase. This can be due to a price increase or an increase in your usage. It’s important to remember that we only ever charge you for what you use and an arrangement is in place to help you budget for your usage.
How do I get a paper copy of my bill?
Paper bills can be supplied, but we’re really trying to do our bit to save the planet, one tree at a time. All our customers are automatically selected for online bills, however, if you need to download a bill and print it off, you can do this in your online account.
Will I be charged an exit fee?
This depends on the terms and conditions of your current tariff. Always check your tariff information on your statements so you don’t have any unwanted surprises.
Can I change suppliers?
Yes, you can change suppliers, however you will need to clear any balance if you do.
Why have you objected to me changing my supplier?
We would only object to you leaving if the balance owed is over 28 days old, to give you time to clear your bill. If we do object to your supply leaving, we will contact you and let you know the steps you need to take to get it resolved.
Am I on the best tariff?
Your latest statement will be able to tell you if you’re on the cheapest tariff. We have lots of different tariffs available, where you can fix your prices for a period of time for peace of mind.
Give us a call on 0808 501 5200 to discuss your options.
My bills look higher than normal, what should I do?
Your bills can go up and down throughout the year and it's very normal for this to happen. There are lots of things to consider: Has there been any significant changes in the property? Are you heating your home differently? Have you had more people in the property?
These are just a few things to consider, but if this is really worrying you, call us so we can talk it through with you.
Will not paying affect my credit rating?
Yes, we will share credit information where it’s deemed necessary with third party Credit Reference Agencies. We'll share if you have defaulted on a payment arrangement, or if we have set up a long term final debt arrangement and when you have paid and are up to date.
Who are ReachOut and why have they contacted me?
We understand sometimes people struggle with their bills and this can be for many reasons. We also appreciate how hard it might be to know what to do next. That’s why we’ve partnered with ReachOut, a specialist company with a simple aim to help people find a pathway through whatever challenge they might be facing – anything, not just money matters. ReachOut isn’t a debt collection agency and can’t take your payments. Their empathetic, friendly and helpful staff (they call Pathfinders) offer a confidential service that guides people based on their individual circumstances to charities and organisations offering free grants, support and advice to help with financial, mental and physical wellbeing.
Sometimes we may ask ReachOut to contact our customers to see if they can help. We pay their fees so our customers don’t have to, and we do this because we care. If you’ve not been contacted by ReachOut and need help please contact us or for independent advice and support contact:
We’re here for you.
We're always on the other end of the phone or email if you want to talk to us about your bills or payments options.