Guiding you through
your business smart meter installation.

You picked the date, now we’ll do the rest. Your new electricity and gas smart meters will be installed before you know it.

Sun holding letter.

Making smart meter installations safer.

To help keep everyone safe during these difficult times, we’ve made some changes to how we, as your energy supplier, install smart meters.

We’ve introduced a no contact process, which includes appropriate PPE and checking that it is safe for our technician to enter on the day of the appointment. You'll also need to let us know if you're self-isolating.

Your smart meter installation can take anywhere between an hour or two and we'll make sure that we're keeping you safe at every step.

Getting smart meter installation ready.

There are a few simple bits we need you to do so our technician can get cracking changing your meters:

  • Let the engineer know where to park. We will need enough space for a transit van to park on site.  But if you have any problems please just let us know!

  • Clear the area of any obstructions, even those empty boxes you might have on the shop floor.

What happens on the day?

On the day of your appointment you’ll be able to track your meter technician to find out when they’ll be with you. We’ll send you a link via text message before your appointment, so please make sure you give us your best mobile number.

When we arrive, we'll check if the signal is strong enough to communicate with your new smart meter. If there's a problem, don't worry we'll let you know and talk you through what happens next.

It'll take up to 2 hours to fit your new smart meter. Your time slot window is based on the time we arrive, so if it's towards the end of your time slot, the installation may run past this time. Your electricity will be turned off for around 30 minutes, even if you're only having a gas meter installed.

Before we leave we'll check that everything is working right, and clear away any mess including taking your old meter away. Otherwise, that'd be rubbish!

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