Guiding you through your business smart meter installation.
Making smart meter installations safer.
To help keep everyone safe during these difficult times, we’ve made some changes to how we, as your energy supplier, install smart meters.
We’ve introduced a no contact process, which includes appropriate PPE and checking that it is safe for our technician to enter on the day of the appointment. You'll also need to let us know if you're self-isolating.
Your smart meter installation can take anywhere between an hour or two and we'll make sure that we're keeping you safe at every step.
Getting smart meter installation ready.
There are a few simple bits we need you to do so our technician can get cracking changing your meters:
Let the engineer know where to park. We will need enough space for a transit van to park on site. But if you have any problems please just let us know!
Clear the area of any obstructions, even those empty boxes you might have on the shop floor.
What happens on the day?
On the day of your appointment you’ll be able to track your meter technician to find out when they’ll be with you. We’ll send you a link via text message before your appointment, so please make sure you give us your best mobile number.
When we arrive, we'll check if the signal is strong enough to communicate with your new smart meter. If there's a problem, don't worry we'll let you know and talk you through what happens next.
It'll take up to 2 hours to fit your new smart meter. Your time slot window is based on the time we arrive, so if it's towards the end of your time slot, the installation may run past this time. Your electricity will be turned off for around 1 hour, even if you're only having a gas meter installed.
Before we leave we'll check that everything is working right, and clear away any mess including taking your old meter away. Otherwise, that'd be rubbish!
How we're keeping you and our technicians safe during your smart meter installation
Before we arrive, we'll give you a call to make sure it is safe for our technician to enter the property.
We’ll always keep a social distance of at least 2 meters between the technician and anyone in the property. We'll also ask you to stay in another room during the installation.
We make sure our technicians wear appropriate PPE, sanitise gloves between each job and sanitise any surface that they touch. Please open all the doors to the meters and if possible open any windows to help ventilate the area.
We’ll make sure to take all our waste with us in accordance with our safe working methods.
We won't charge you for cancelling your appointment if you or any co worker is displaying symptoms or has concerns. You can rebook for a later date.
Why are smart meters being installed and what is the benefit of them?
We have an obligation to install smart meters as part of a government-led nationwide upgrade programme. The Government requires suppliers to roll out smart meters as standard to homes and small businesses across Britain. The good bit for you is that smart meters come with a range of benefits:
Smart meters automatically read themselves so you don't have to and even better they share this information with us so we can make sure your bills are accurate. This means you should never have to call us again about estimated or incorrect bills.
You should only get an estimate if you change tariff or there's a price change and we haven't yet had a reading for your new product or price
They give you real time information on your energy use, allowing you to better manage your usage, save money and reduce your carbon footprint.
From the moment your smart meter is installed you are helping to reduce our carbon emissions as a nation, as we should no longer need to travel to read or make changes to your meter, this can all be done with one click of a button.
If we all sign up to have a smart meter we can create a smart energy system which allows us to better match supply with demand and integrate more renewable energy sources such as wind and solar. These forms of generating energy create less air pollution and emit significantly less CO2 into the atmosphere.
And if all of that hasn't changed your mind....they're free of charge to install.
All you need to do is call us on 0808 501 5699 where one of our friendly energy specialist will be more than happy to help. We're open Monday to Friday 9-5, or alternatively you can drop us an email at firstname.lastname@example.org
How much does it cost to have smart meters installed?
Absolutely nothing. Not a penny. We'll do it all for free.
What do I do if I don't want a smart meter?
If you're not ready for a smart meter yet, give us a call on 0808 501 5699 and let us know.
I only have one fuel with E.ON Next
Not to worry, we'll only change the meter for the fuel you have with us. If you choose to move your other fuel to us then we can arrange for both to be done in the same visit, otherwise we recommend speaking to your other supplier.
How many technicians will come to install my smart meters?
Normally we only send one technician to your home, however if we do send two then we'll let you know before we arrive.
Do I need to make you aware of any circumstances?
When you're booking your appointment please let us know if:
The meter location and if the meter is above 8ft.
Anyone has any medical conditions or dependency on an energy supply that we need to be aware of.
You'd like us to arrange your appointment with someone else, for example a family member or friend as well if you'd like someone to be there with you on the day.
You'd like us to talk to you using British Sign Language during installation.
Will my smart meter work if I change supplier?
This depends on which meter you have. If you have a SMETS2 meter then it will continue to work for 8-12 weeks after your supply either joins or leaves us.
However, with SMETS1 meters, we're working with to have these readable by 2025. If not, we'll arrange to replace the meters at a later date.
What are my smart meter data preferences?
A smart meter can collect your usage information monthly, daily and every half an hour. We’ve arranged to collect your electricity and gas data daily. If we’re able to, we’ll collect it at the same time we take your monthly meter readings.
In the future, your consumption data will help us to understand how you use your energy so that we can give you tailored advice, and let you know how much energy we’ll think you will use. If you are the account holder, you can change the way we collect data from your meter now or at any time in the future by calling us on 0808 501 5699.
What standards do we work to?
We’re installing your smart meters in accordance with the Smart Metering Installation Code of Practice, which is the industry standard for smart meters. If you would like more information, visit recportal.co.uk/smicop.