Solar panels and home battery support.
We're here to help.
If you've got a problem with your solar panels or home battery, our support team is here to help you.
You can email us at eon.installations@eonnext.com or call on 0345 3665981.
Explore our help articles.
Some of the answers to your questions about solar could be in our help articles. Check out some of our useful guides.
Your FAQs about solar panels and home batteries.
Is my roof suitable for solar panels?
You home could have solar panels fitted if it faces south, east or west. However, north-facing roofs don't receive as much sunlight and won't be as efficient. The pitch of your roof should be between 20° and 50°.
Do I need to get planning permission for solar panels?
Adding solar panels to your home is classed as 'permitted development' in the UK. Therefore, standard solar panel installations don't require planning permission. Planning permission should be obtained if your home is a listed building or World Heritage Site, or if the installation doesn't meet standard guidelines.
Is it sunny enough to have solar panels in the UK?
Despite the UK's reputation, we actually get more than enough solar energy to make solar panels a good investment for your home, even on cloudy days.
How big are solar batteries?
The typical wall space required for an inverter and battery system is just over 1m in width and between 1.3m and 1.9m in height. However, it depends on the power and size of the battery. You’ll need somewhere to house the battery and system, such as a garage or utility room.
What are E.ON solar batteries made of?
We use lithium iron phosphate (LFP) battery chemistry, which is one of the safest types of lithium ion battery. LFP batteries can do more charge/discharge cycles than other types of solar batteries. As a result, LFP batteries have longer lifespans and a lower environmental impact when compared to cobalt-based batteries.
Where will the solar battery be installed?
We'll conduct a full survey of your home to decide on the best location for your battery. It has to be fairly close to your main consumer unit. We normally aim to place the battery in a cupboard, garage, utility room, or similar.