Air source heat pump support.
We're here to help.
If you've got a problem with your air source heat pump, our support team is here to help you.
You can email us at eon.installations@eonnext.com or call on 0345 3665981.
Explore our help articles.
Some of the answers to your questions about heat pumps could be in our help articles. Check out our useful guides.
Your FAQs about air source heat pumps.
How long does a heat pump installation take?
Heat pump installations can take up to 5 days depending on the complexity of the work required. This is typically dependant on the number of radiator upgrades, pipework alterations and any electrical work.
Will a heat pump heat my water?
Yes, air source heat pumps heat water in a hot water cylinder where it’s stored until you need it. The cylinder is insulated so once the water is heated it'll stay hot for hours, waiting for you to use it for washing up or filling up the bath.
As part of the system design we'll look at your hot water needs and ensure the cylinder is the right size so there's always enough hot water for your home. Typically, hot water is heated to 55°C, which is warm enough for piping hot showers and baths
When do you need to service a heat pump?
You'll need to service your heat pump annually through a qualified heat pump engineer to maintain the manufacturer warranty.
Are air source heat pumps easy to use?
Yes, and we'll set up the system to suit your needs.
Heat pumps work best if they are left on at a low but comfortable setting all day. The system will heat up in the morning so your home is nice and warm when you get up, and heat up again in the evening for your return home. If you want it warmer during the day you can turn it up yourself on the heating controls.
We’ll set up and explain your new system so you’re ready to go as soon as it’s installed.