Switch to Smart Pay As You Go.
Flexibility and convenience all-in-one.
What is Smart Pay As You Go?
Think of it as a prepayment smart meter. Smart Pay As You Go combines the flexibility of a pre-pay tariff with the convenience of a smart meter. You’ll get an in-home display which you can use to view and manage your energy use in the comfort of your own home.
If you're already on Smart Pay As You Go, download the welcome booklet below.
Download the SPAYG welcome bookletThe smarter way to top up your energy.
Smart Pay As You Go still allows you to pay for your energy as you use it, but with new ways to top up. You can top up using our app, online or in PayPoint, Payzone or Post Office stores. You also get alerts when your credit is running low.
And if you do run out of credit, we won't disconnect you on weekends, UK Bank Holidays or between 4pm and 10am Monday to Friday.
What to expect.
Understand what it means to have a Smart Pay As You Go meter.
Your online features.
See what you can do online and what your in-home display can do.
How to top up online.
Watch how you can top up at any time of the day through your online account.
How to top up with cash.
Find out how you can top up with cash at your local shop.
How to use your in-home display.
Learn how you can manage your energy use and make savings with your IHD.
How to enter your top up code.
Watch for a detailed explanation on how to manually enter your top up code (sometimes referred to as a UTRN) on your smart pre-payment meter.
Need a bit of help?
Already a Smart Pay As You Go customer? Our handy Smart Pay As You Go FAQs can answer any questions you have.
Track
Keep track of your balance using our app, website or your in-home display.
Top up
Top up easily using our app, website or by heading to your local shop.
Manage
Turn your alerts on/off and update your communication preferences.
Your Smart Pay As You Go FAQs.
Who can get a Smart Pay As You Go meter?
If you're currently a classic prepayment customer we'll be in touch when we're ready to offer you a swap for Smart PAYG. If you've currently got a credit meter it'll be a little bit longer, but we'll let you know when we're ready.
How do I top up?
You can use the mobile, tablet and desktop-friendly versions of our website to top up by card or using our app.
If cash is more your thing, we’ll give you a barcode for each meter. You can take this to any PayPoint, Payzone or Post Office store. Your top up should whizz its way down to your meter before you even get back home!
Can I still top up in the shop?
Absolutely. In fact you can visit any PayPoint, Payzone or Post Office store and present your Smart Pay As You Go top up barcodes.
Your receipt will contain your 20 digit top up code, sometimes referred to as a UTRN, to enter into your meter manually if the magic doesn’t happen.
What if I run out of credit?
Don’t panic! If you run out and it's between 4pm and 10am Monday to Friday, or it’s a weekend or UK bank holiday, we won’t disconnect your supply. These are your ‘friendly hours’. You’ll just need to make sure you top up enough to get back into credit for when these hours end.
If you’re unable to top up for any reason, your meters also offer you £10.00 of emergency credit for each fuel. You’ll see the prompt on your in-home display or meter when this is available to use.
Can I see my payment history?
Yes, you're now able to check your previous payment history and review everything that you have paid for.