E.ON Next at your service.
What you can do online.
Here are the most asked questions.
Why am I getting an E.ON Next account?
To help us move towards a more sustainable future, all of our home energy and small-to-medium business energy customers are getting an E.ON Next account, which should take about two to three weeks to set up. We’re excited to bring you on this positive energy journey with us.
Why am I getting a bill monthly now?
Will my payments stay the same?
What happens if I want to switch suppliers now?
How do I set up my E.ON Next online account?
Need a bit more help?
Check out the various guides we have to help you with your query.
Still need to get in touch with us?
We've got a number of ways you can get in touch with us through our community forum, social media pages or by phone and email.
Contact us by social media.
You can contact us by email, Facebook, Twitter or WhatsApp to get a response within hours, we're here to help you 8am - 10pm, 7 days a week. We’ve got all hands on deck and fingers on keyboards to answer questions or concerns as quickly as possible. We promise to reply as soon as we can.
Contact us by email.
Drop us an email and we'll get back to you as soon as we can.
Contact us by phone.
If you prefer giving us a ring, know that our lines are open 9am - 5pm Monday to Thursday, 9am - 4pm Friday.
Speech or hearing impaired customers can put 18001 in front of our phone number to use text relay at no extra cost. You can find out more on the Relay UK website.
We're always still here for you after 5pm or over the weekend if you have an emergency with your prepayment or credit meter. You can either call 0808 501 5088, or you can email us or get in touch on our Social Media channels.
* Electricity backed by 100% renewable sources, E.ON's renewable generation assets, agreements with UK generators and the purchase of renewable electricity certificates. The electricity supplied to your home or business comes from the National Grid and DNOs.
**We have worked this out by using Ofgem’s average yearly electricity consumption of a medium house (2900kWh) multiplied by the weighted average carbon intensity of the current BEIS published UK residual fuel mix, covering the period between April 2020 - March 2021, published in August 2021 (2900kWh x 0.392334kg CO2/kWh = 1138kg CO2). To calculate the carbon avoided, we then compare this to the 0kg CO2/kWh Carbon intensity for residential customers in E.ON Next who receive electricity backed by REGOs. (2900kWh x 0kgCO2/kWh = 0kg CO2).