O% APR* over 6 years? Plus a BUS Grant?¹ Get a heat pump with us!

Payment plans are available, including up to 6 years 0% APR* finance or 4.6% APR* finance for 10 years. So you may be eligible to spread the cost if you can’t pay upfront.

*A representative example for 120 month order: £5,458 purchase. Deposit £0. Annual rate of interest 4.48% p.a. Representative APR: 4.6% APR. Total amount of credit £4,548 paid over 120 months as 120 monthly payments of £47.09 at 4.48% p.a. Cost of finance £1,102.80. Total amount payable £5,650.80. E.ON Energy Installation Services Limited is a credit broker and not a lender. Credit provided by HomeServe Finance Limited. Finance available subject to status, affordability and a credit check. Terms and conditions apply.

More info on finance options.

Heat pump installations can take up to 5 days depending on the complexity of the work required. This is typically dependent on the number of radiator upgrades, pipework alterations and any electrical work.

During the home survey process, we'll capture all requirements and key locations to ensure your installation goes as smoothly and quickly as possible.

Although the complete installation can take up to 5 days, you won't be without heating or hot water for the complete period - and we'll arrange any downtime with you to minimise disruptions.

To swap a boiler for a heat pump, we’ll follow these four steps:

1. Our professional installers will assess your home's suitability.

2. We'll remove your old boiler and install the new heat pump.

3. We'll connect the system to your radiators and hot water cylinder.

4. We’ll install any required radiator upgrades at the same time.

This is our most common upgrade. Whether you're replacing a failing heating system, or proactively upgrading to future proof your home, we have a system to suit your needs.

Yes, air source heat pumps heat water in a hot water cylinder where it’s stored until you need it.

The cylinder is insulated, so once the water is heated, it'll stay hot for hours - ready for washing up or bathing when you need it.

As part of the system design, we'll look at your hot water needs and ensure the cylinder is the right size so there's always enough hot water for your home.

Typically, hot water is heated to 55°C, which is warm enough for piping hot showers and baths.

You'll need to service your heat pump annually through a qualified heat pump engineer to maintain the manufacturer warranty.

We can service your heat pump to ensure maximum efficiency and maintain the manufacturer warranty. Simply contact us near the time to arrange an expert service.

Yes, and we'll set up the system to suit your needs.


• Heat pumps work best if they are left on at a low but comfortable setting all day.

• The system will heat up in the morning so your home is nice and warm when you get up, and heat up again in the evening for your return home.

• If you want it warmer during the day you can turn it up yourself on the heating controls.

We’ll set up and explain your new system so you’re ready to go as soon as it’s installed.

Yes, existing solar and/or battery systems can be used to power your heat pump if they are suitably sized.

In most cases, solar and/or battery systems are able to supply some power to the heat pump, but not all, with the remaining power being supplied by the grid.

Even if you don't have solar panels or battery storage installed currently, a heat pump can integrate with other renewable energy systems at a later date.

Speak to one of our experts for specific guidance on your system.

The Government has announced a temporary uplift in Boiler Upgrade Scheme funding for oil and Liquefied Petroleum Gas (LPG) fueled homes to support the rising energy costs.

If your home is heated by one of these fuels, the £9,000 grant is applied at checkout. The enhanced grant is expected to be available until 31 March 2027.¹

If your home is heated using another fossil fuel, such as natural gas, you may be eligible for the standard £7,500 grant.¹

To see the full eligibility criteria and exclusions, visit the Government Boiler Upgrade Scheme web page.

Yes, the UK Government has introduced a temporary 0% VAT rate on installations of energy saving materials, which includes heat pumps.

This tax relief is applied to eligible parts of the job when a heat pump is supplied and installed in the same package. This is automatically calculated in the quote you see online.

This VAT rate is available until 31 March 2027.⁸

Yes, all our heat pump quotes include full supply and fixed price installation as standard.

When you buy an air source heat pump with us, your final price covers the entire journey with no hidden surprises, including:

• Home survey and assessment: We carry out a full heat loss assessment of your property to ensure your heating system is sized correctly.

• Complete installation and certification: Our qualified engineers manage the full installation and formally certify your heat pump to MCS standards.

• Grant management: We apply for and manage the Boiler Upgrade Scheme (BUS) grant process on your behalf to keep things simple.

• 0% VAT benefits (until 31 March 2027): Because we supply and install your heat pump together as a single package, 0% VAT is automatically applied to all eligible work.⁸

Modern heat pumps are fairly quiet, with some even being Quiet Mark certified, including our Vaillant AroTherm Plus.

Modern heat pumps are roughly equivalent to the hum of a standard kitchen refrigerator or a quiet conversation.

Because the sound pressure drops significantly with distance, by the time you’re a few metres away, the noise usually blends into the background.

Many people are surprised by just how quiet a heat pump can be. You may not even notice it when it's running.

Yes. Even when it feels freezing outside to us, there is still plenty of heat in the air for a heat pump to capture. Modern units are designed to pull heat from the air even when temperatures plunge to -20°C or lower.

If you are worried about whether they can handle a cold winter, just look at Scandinavia. According to market reports, these three European countries have the highest heat pump sales per 1,000 households in the continent.⁹

Sweden, Norway and Finland also have the coldest climates in Europe. In all three countries, there are now more than 40 heat pumps per 100 households, more than in any other country in the world.¹⁰

Well over half of the households in Norway use heat pumps to stay warm through winters that are far more brutal than anything we experience.⁹

If they are the trusted standard for homes near the Arctic Circle, they will likely handle a chilly British winter.