A warm welcome to all Symbio Energy customers.
We're your new energy supplier.
Symbio Energy is no longer trading. If you're a customer of theirs then Ofgem has decided that we should take over supplying your energy from Sunday 3 October.
There's no need to worry, your energy supply won't be affected as we move your account to us. Let's go through what's going to happen and hopefully answer any questions you have.
We'll take it from here.
Don't worry, the lights won't go out, your electricity and gas supply will continue as normal. We'll work with Symbio Energy to move your account over to us, so you don't have to do anything.
You're in good hands, we’re part of the E.ON Group so rest assured we’re here to stay. If you like you can find out more about us.
It might take a while for everything to move over, but we'll let you know as soon as it is.
Getting started with us.
We'll need your meter readings when you're set up with us, to make sure that you're billed correctly. We'll let you know when we need them.
Moving over to E.ON Next.
What's happened to my old supplier?
Who is supplying my energy now?
Will my energy supply be cut off?
What do I need to do?
What will happen to the credit I had with my old supplier? Will I get this money back?
How long will it take to move my account over?
When will I get a bill or statement?
Do I need to set up a new Direct Debit?
I’m moving home, what do I need to do?
How do I get independent advice on what’s happened?
What will happen to my Feed-in Tariff (FiT)?
What do I do if you've contacted me but I've left Symbio Energy?
I'm waiting for a credit refund from my final bill. Will I still get this?
Your tariff and switching supplier.
I’m in the process of switching to another supplier. Will this switch still happen?
As a Residential customer, what tariff will I be on and how much will I pay?
As a Business customer, what tariff will I be on and how much will I pay?
Can I switch supplier as you're setting up my account?
Having issues with your meter?
My meter isn’t working, what do I do?
Will my smart meter still send meter readings?
How do I get in touch?
We don't really have any more we can tell you at the moment but we’ll keep our FAQs page updated as soon as we have any additional information to share so keep checking back here regularly if you need to.
If you have any urgent queries you need to talk to us about we’re here from 9am - 5pm Monday to Thursday, 9am - 4pm Friday on 0808 501 5435.