A warm welcome to all Enstroga customers.
Latest update - 15 August.
This information is correct for the majority of customers, however there may be some exceptions.
Your E.ON Next account is set up: You should have received your new account number. You'll be able to log in to your online account to check your details and set up your Direct Debit
If you left Enstroga after we took over supply, then we’ve sent a bill from the 3 October until the date you moved to a different supplier.
Enstroga credit balance transferred: If your Enstroga account was in credit on 3 October, you'll be able to see the credit on your E.ON Next online account and your first bill.
Your first E.ON Next bill: We've now produced your first bill and let you know it's ready. It includes any credits due from Enstroga.
Final bills: If you left Enstroga before 3 October and haven't received a refund of your final credit balance, send us a copy of your final bill and we’ll arrange to send you any credit that's due. If you’ve since moved to a new address you’ll need to let us know so we can make sure you receive your refund.
We're your new energy supplier.
Enstroga is no longer trading. Ofgem appointed E.ON Next as your energy supplier from Sunday 3 October.
How do I get independent advice on what’s happened?
I'm waiting for a credit refund from my final bill. Will I still get this?
How do I get in touch?
We don't really have any more we can tell you at the moment but we’ll keep our FAQs page updated as soon as we have any additional information to share so keep checking back here regularly if you need to.
If you have any urgent queries you can email us at firstname.lastname@example.org or you can talk to us we’re here from 9am - 5pm Monday to Thursday, 9am - 4pm Friday on 0808 501 5134.
For all other queries, please visit our help and support pages.