ServiceMark accreditation

Big news!

We're incredibly proud to announce that E.ON Next has officially achieved the Institute of Customer Service ServiceMark accreditation! A national standard that recognises our commitment to and achievement in customer service excellence

Driven directly by honest feedback from both our customers and our colleagues, this milestone reflects years of unwavering commitment and passion from everyone across E.ON Next. It’s a true benchmark of excellence, placing us alongside other trusted household names

"This accreditation is a testament to the tireless dedication of our people, who turn our operational strategy into exceptional human experiences every single day." - Chris Shead Customer Operations Director at E.ON Next

More than just an award, this accreditation proves what we already knew: our team is full of true playmakers. It represents our open, collaborative culture and serves as a clear signal to our customers that we are a company they can truly trust

"Congratulations to the team at E.ON Next for achieving ServiceMark accreditation. This demonstrates a commitment to a customer-focused approach and a desire to continuously improve their service proposition. We look forward to working with E.ON Next through membership as they continue to independently measure and proactively improve their service approach." - Jo Causon, CEO, The Institute of Customer Services

A massive thank you to our amazing colleagues who go above and beyond every day, and to our wonderful customers for your invaluable feedback. We couldn't have done this without you!

"Here’s to continuing to raise the bar in the energy industry!"