Guiding you through your smart meter installation.
You picked the date, now we’ll do the rest. Your new electricity and gas smart meters will be installed before you know it.
Smart meter customers have their say.
See what our smart meter customers say about their experience with smart meters. Meet Elizabeth & David who call their smart meter a 'brain in a box' and they use it to better monitor how much they spend on their energy.
Getting smart meter installation ready.
Before you get back to your work/kids/Netflix there are a few simple bits we need you to do so our technician can get cracking changing your meters:
Make sure your meters are easy to get to.
Clear the area of coats, bikes or any other obstructions.
Check that the technician has somewhere close to your home to park.
As part of the process of installing your new SMETS2 smart meters, our technician will check the mobile signal, set up the in-home display and remove your current energy meters.
What happens after your smart meter installation?
Once we've installed your electricity and gas smart meters to SMICoP standards, we'll show you how to get the most from your in-home display (IHD) and it's smart functionality. This allows you to check your energy use, such as how much it costs to have all your appliances on, as well as help you to reduce your energy bills.
Plus, with your new smart meter, we'll get your meter readings sent over to us so you don't have to worry about giving them to us. Your new meter also sends half hourly data through which will help us understand how much energy you're using.
If you decide to switch energy supplier, then your smart meter may lose some functionality, such as not being able to send meter readings or get info to your IHD.
Why are smart meters being installed and what is the benefit of them?
We have an obligation to install smart meters as part of a government-led nationwide upgrade programme. The Government requires suppliers to roll out smart meters as standard to homes and small businesses across Britain. The good bit for you is that smart meters come with a range of benefits:
• You can see how much energy you're using in pounds and pence with the very helpful smart in-home display.
• Your meter readings are sent to us automatically.
• Estimated bills are a thing of the past. You should only get an estimate if you change tariff or there's a price change and we haven't yet had a reading for your new product or price.
How much does it cost to have smart meters installed?
Absolutely nothing. Not a penny. We'll do it all for free, including setting up your in-home display.
What if I don't want a smart meter?
If you're not ready for a smart meter yet, give us a call us on 0808 501 5200 and let us know.
What happens on the day?
• First things first, when your technician arrives, they'll introduce themselves.
• We check the mobile signal is strong enough to communicate with your new smart meter(s). If there are any problems, we’ll let you know and what the next steps are.
• We'll set up your smart in-home display, show you how to get the most from it and leave you with a helpful guide.
• Once we've checked everything is working, we can give you advice on how to reduce your energy use. Then it's goodbye to your old meter(s) as we'll take them to be recycled.
How long does it take to change to a smart meter?
We aim to change your meter in about an hour, so if you're having both done it'll take a couple of hours. To not disrupt you too much, we only switch off your electricity and gas supply at the point of changing your meters.
What if I only have one fuel with E.ON Next?
Not to worry, we'll only change the meter for the fuel you have with us. If you choose to move your other fuel to us then we can arrange for both to be done in the same visit, otherwise we recommend speaking to your other supplier.
How many technicians will come to install my smart meters?
Normally we only send one technician to your home, however if we do send two then we'll let you know before we arrive.
Do I need to make you aware of any circumstances?
When you're booking your appointment please let us know if:
Anyone in your home is of pensionable age, over 80, under 5 or under 17.
Anyone has any medical conditions or dependency on an energy supply that we need to be aware of.
You live in sheltered accommodation as we'll need to work with the warden to get access to your meters.
You'd like us to arrange your appointment with someone else, for example a family member or friend as well if you'd like someone to be there with you on the day.
You'd like us to talk to you using British Sign Language during installation.
Can I set up a passphrase?
Give us a call on 0808 501 5200. and we can set up a passphrase for our technician to use on the day.
Will my smart meter work if I change supplier?
Your smart meter might start acting like a normal meter if you change suppliers. If this happens, your supply won't be affected, however you'll need to give meter readings as your smart meter won't send them.
What are smart meter data preferences?
A smart meter can collect your usage information monthly, daily and every half an hour. We’ve arranged to collect your electricity and gas data half hourly. If we’re able to, we’ll collect it at the same time we take your monthly meter readings.
In the future, your consumption data will help us to understand how you use your energy so that we can give you tailored advice, and let you know how much energy we’ll think you will use. If you are the account holder, you can change the way we collect data from your meter now or at any time in the future by calling us on 0808 501 5200.
What standards do E.ON Next work to?
We’re installing your smart meters in accordance with the Smart Metering Installation Code of Practice, which is the industry standard for smart meters. If you would like more information, visit recportal.co.uk/smicop.
How does smart billing work?
If you currently choose to pay on receipt of your bill this will change once we’ve started to receive readings remotely from your smart meter.
Once you have a smart meter, you’ll start to benefit from monthly billing. The shorter and more regular bill period makes it easier for you to budget and stay on top of what you use.