Our policies

Former TPI Partners.

Working in partnership with E.ON Next.

Third Party Intermediaries (“TPIs”) play a vital role in procuring energy and energy solutions for many business customers in the UK energy market. They’re responsible for managing their organisations in a way that enhances customers’ trust and support. We’re proud of the controls we have in place which ensure the TPIs who work on our behalf are compliant with our Code and treat our customers fairly.

Unfortunately, we’ve found that some TPIs have fallen below our standards and therefore we've removed them from our Code. We think it’s important to be transparent with this information so our customers, TPIs and other industry players can make an informed decision over which third parties they work with.

TPIs exited from our Code of Practice.