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Is it secure?","content":{"raw":"{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Yes, we only install smart chargers which can be locked using our free E.ON Home app. So don't worry, your charger is safe and secure, even when you're not around.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"document\"}","references":[],"__typename":"ContentfulAccordionContent"},"createdAt":"2023-01-19T01:49:12.556Z","updatedAt":"2025-06-24T14:43:41.048Z","accordionContent":null,"childContentfulAccordionAccordionContentTextNode":null,"__typename":"ContentfulAccordion"},{"contentful_id":"3fxjHoANFaj9lewgjrAz48","id":"25587e1c-adb5-586b-aa98-3adec25c7e2f","accordionTitle":"Does my home EV charger default to off peak charging?","content":{"raw":"{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"In line with current regulation your EV charger will default to operate within the following times:\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"22:00 – 08:00\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"11:00 – 16:00\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"}],\"nodeType\":\"unordered-list\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"When charging outside of the schedule, your charger will blink green/blue for five minutes to signify awaiting schedule start. This can be overridden by tapping your RFID card on the location indicated on the front of your charger.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"To confirm, when starting a charge either in or out of a charging schedule:\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"A randomised delay to the start of the charging will take place and can be for up to 10 minutes.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"This is signified by a green blinking light until the charging starts.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"This delay can be overridden by a double tap of your RFID card on the location indicated on the front of your charger.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"}],\"nodeType\":\"unordered-list\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"document\"}","references":[],"__typename":"ContentfulAccordionContent"},"createdAt":"2024-07-18T08:51:28.912Z","updatedAt":"2025-06-24T14:37:55.936Z","accordionContent":null,"childContentfulAccordionAccordionContentTextNode":null,"__typename":"ContentfulAccordion"},{"contentful_id":"3ij8ivtKXPrEUczU46BzLB","id":"ec4bf106-2aec-5699-9087-b3248c6bdd78","accordionTitle":"How does my home EV charger stay up-to-date?","content":{"raw":"{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Whilst your charger is covered by its comprehensive warranty or maintenance agreement, there may be times we need to send a new firmware update to your charger. This will improve its performance, fix bugs and make new features available. \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"We'll only send fully-tested and approved firmware, and the process typically takes only 15 minutes.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"If you're a residential customer, when a new firmware is available you'll be notified in the compatible app,** and you'll have the option to update your charger.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"If you're a business customer, when a new firmware is available your registered Charger Managers will be notified via email. They'll be sent a direct link to your dashboard where they'll be able to apply the new update to your charger(s). \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"}],\"nodeType\":\"unordered-list\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Note: E.ON Drive can only deploy new firmware when a charger is connected to a suitable network such as WiFi (where applicable, cellular/hardwired) and your charger's not in use.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"document\"}","references":[],"__typename":"ContentfulAccordionContent"},"createdAt":"2024-07-15T14:12:00.886Z","updatedAt":"2025-06-24T14:41:43.950Z","accordionContent":null,"childContentfulAccordionAccordionContentTextNode":null,"__typename":"ContentfulAccordion"},{"contentful_id":"3kt3ESZbmMZVr3vrSa0jch","id":"6d13e98f-8cba-5ea1-9a40-539fd2733dab","accordionTitle":"How safe is my EV charger?","content":{"raw":"{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Your E.ON Drive charger fully complies with The Electric Vehicles (Smart Charge Points) Regulations 2021. The key highlights of this include:\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Tamper Protection: If anyone attempts to physically gain access to the internal components of the charger, you'll be notified via the compatible app** if you're a residential customer, or via email if you're a business customer. Depending on the make and model, the charger may also have an LED indicator.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Unauthorised firmware detection: Only E.ON approved firmware can be sent to your charger. In the unlikely attempt that firmware is deployed from another source, your charger is not only clever enough to block it, but also warn you via the compatible app** or by email.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"If you need to delete your account at any point, please contact us on \",\"nodeType\":\"text\"},{\"data\":{\"uri\":\"mailto:secondline.eondriveuk@eonenergy.com\"},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"secondline.eondriveuk@eonenergy.com.\",\"nodeType\":\"text\"}],\"nodeType\":\"hyperlink\"},{\"data\":{},\"marks\":[],\"value\":\"\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"}],\"nodeType\":\"unordered-list\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"For more information on these regulations, please visit \",\"nodeType\":\"text\"},{\"data\":{\"uri\":\"https://legislation.gov.uk/ukdsi/2021/9780348228434\"},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"The Electric Vehicles (Smart Charge Points) Regulations 2021 (legislation.gov.uk.) \",\"nodeType\":\"text\"}],\"nodeType\":\"hyperlink\"},{\"data\":{},\"marks\":[],\"value\":\"\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"document\"}","references":[],"__typename":"ContentfulAccordionContent"},"createdAt":"2024-07-15T14:13:30.533Z","updatedAt":"2025-06-24T14:38:10.965Z","accordionContent":null,"childContentfulAccordionAccordionContentTextNode":null,"__typename":"ContentfulAccordion"},{"contentful_id":"3SXuS7LoxLwiYU8KjRz3b5","id":"a6e882d2-534c-5a5f-ab9d-7cbdbb7cbe7b","accordionTitle":"How do I access the solar features on the Wallbox app?","content":{"raw":"{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Go to the Wallbox app and click on the Settings cogwheel (top right corner), tap on Solar Charging (under Energy Features) and switch the toggle button on to the setting you prefer.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"document\"}","references":[],"__typename":"ContentfulAccordionContent"},"createdAt":"2025-05-01T13:45:32.165Z","updatedAt":"2025-06-24T14:40:02.203Z","accordionContent":null,"childContentfulAccordionAccordionContentTextNode":null,"__typename":"ContentfulAccordion"},{"contentful_id":"7olNB8c0yCGGMqTJpvOnCH","id":"d567302b-aa94-5282-b415-3dd6bda6fc57","accordionTitle":"I already have a Wallbox charger installed from E.ON Next. 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