What’s happening with your bills?

20220909 Marketing Social October Standing-charges 1920x1080

Ofgem has announced that the new price cap will be £1,923 from 1 October 2023. We know this comes at a time when inflation is still high and we’re all continuing to face a rise in the cost of living. That’s why we want you to know that we’ve still got your back. This guide provides answers to what is changing from 1 October and how it will affect you, as well as a wide range of resources and support that we have available to help you manage your energy bills.

What’s changing on 1 October?

  • Price cap.


    The price cap is set by the energy regulator Ofgem, and is the maximum price per unit your energy supplier can charge you. It’s changing on 1 October - for customers on standard variable tariffs, standing charges will increase and unit rates will decrease. This means that prices should start to come down. Read more about the price cap.

Average household energy usage.

  • Ofgem are updating their Typical Domestic Consumption Values (TDCVs) to reflect the trend that many households have reduced their energy use. TDCV are used to provide guidance on what an average household’s annual energy bill would be under each price cap. As a result of this change you may notice that, from October, price cap figures for an average household’s energy bills appear lower than before. Ofgem’s TDCV are for guidance only and not a reflection of your personal energy use. Your energy price will not be affected by this change and your energy bills will continue to be determined by the amount of energy you use. This change doesn’t affect figures released in the 25 August price cap announcement.

With the price cap dropping and the government support no longer being available, customers in credit will see that your monthly bill or Direct Debit will decrease from October. However, we know that energy prices have been high for a long time so we have a range of financial support and independent advice available to help you. Let’s find the right support for you.

Financial support

Additional support

  • Impartial energy advice. Get independent support and advice from Citizens Advice on all your consumer questions – energy and beyond.

  • Mental health support. We are partnered with the mental health charity Mind, who are there to help you find the right support for your mental health.

  • Priority Services Register. If you are vulnerable you could be eligible for support from the Priority Services Register, such as priority reconnection if your energy supply stops unexpectedly and a free gas safety check.

  • Home mobility aids. Improve your mobility and wellbeing at home with free home mobility aids for eligible customers from Homes for Living.

  • Fuel poverty. Get help fighting fuel poverty with free resources and advice from National Energy Action.

  • Emergency fuel support. If you have a prepayment meter but are struggling to pay you could get debt advice and emergency support from the Fuel Bank Foundation to help you get back on your feet. If you are self-disconnecting from your energy supply please contact us immediately, we have support available to help you – no home should go without energy.

Our top tips for lower energy bills.

Saving energy at home leads to lower energy bills. We’re sure you’re already doing everything you can think of to use less energy, but we’ve created a quick list of our favourite energy saving tips for a little extra inspiration. See if you could be saving more. It’s not just our household habits that can save us energy. Improving the energy efficiency of your home could help reduce your energy use even further. From insulation to smart thermostats, we’ve done the maths for you. Find out the most cost-effective home improvements. You might also benefit from one of our home solutions, like solar panels or an air source heat pump. Not only could they reduce your carbon footprint, but they could also lower your energy bills. Generate your own energy by harnessing the power of the sun with £200 off a solar panel installation. Or experience the marvel of extracting warmth from chilly winter air with £350 off an air source heat pump.

Support with your bills.

We want to reassure you that we are dedicated to helping you where we can. We have put together some helpful resources where you can access support from us, charities and the government.

Contact our Energy Specialists if you’re having difficulty.

Our Energy Specialists are here to help you if you’re concerned about your energy bills or need advice with moving. If you’re struggling to pay, please visit our help page to find out more about how we can support you. You can reach out to our Energy Specialists for personal advice on Facebook and Twitter.

Feel the Community power.

The E.ON Next Community is a space for customers just like you, sharing their experiences to offer a helping hand. Find support or suggest your own unique topics, plus get involved in discussions of all the latest news. Join the conversation now.

Published 08/24/2023

Latest blog articles

Blog Images Got A Question

Who are Ofgem?

The Office of Gas and Electricity Markets (Ofgem) is the independent energy regulator for Great Britain. But what does an energy regulator actually do? Take a look at our quick explainer.

Find out more
Winter Affordability Support Scheme

E.ON Next is supporting our most vulnerable customers this winter.

Our team of vulnerability experts have identified customers who need extra support to get through this winter. We’ll be reaching out to them to offer support and financial help. We will contact customers directly.

Find out more
Prepayment meter blog image

All you need to know about prepayment meters.

There are a lot of different types of meter out there. Take a gander at our simple guide to prepayment meters to find answers to your burning PPM questions.

Find out more
How to choose the right EV charger?

How to choose the right EV charger?

Ready to race ahead with a brand new EV home charger? Whether you own an electric vehicle or are thinking of buying one, there are lots of reasons an ...

Find out more
Getting ready for winter on prepayment.

Getting ready for winter on prepayment.

With the festive season around the corner and the cost of living climbing, winter can be a tough time to stay on budget. As a prepayment customer you ...

Find out more